Privacy Policy

Information we collect

• Contact details you give us: name, company, email address, phone number and the content of your messages.
• Project and account information when you are a client: projects, files you share with us, support conversations, invoices and payment records.
• Payment information: card payments are processed by Stripe; we never see or store your full card number.
• Usage information on our website and portal: pages visited, device and browser data, collected through analytics (Google Analytics, Vercel Analytics) and essential cookies.
• Text messages: your mobile number and the messages you send to our support number, and our replies.

How we use it

• To answer your questions and provide customer support, by email, text message, phone or through the client portal.
• To deliver the services you hire us for: manage your projects, schedule meetings, send invoices and receive payments.
• To keep our website and portal secure and working, and to improve them.
• To send you service messages about your account and projects. We only send marketing emails (such as our newsletter) if you subscribe, and you can unsubscribe at any time.
• To meet legal and accounting obligations.

Text messages (SMS)

When you text our support number +1 (855) 570-2111, we use your mobile number only to reply to the messages you send us and to continue that support conversation. We do not send marketing or promotional text messages. Message frequency varies with the conversation. Message and data rates may apply.

You can reply STOP at any time to stop receiving messages from us, and HELP for help. After you reply STOP we will send one confirmation and no further messages unless you text us again.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, under contracts that require them to protect it and use it only on our behalf:

• Hosting and infrastructure: Vercel, Supabase and our own servers.
• Email and text messaging: Resend (email delivery) and Twilio (SMS).
• Payments: Stripe.
• Scheduling and forms: Cal.com and Formspree.
• Artificial intelligence: we may use AI providers (such as Anthropic) to help our team summarize and organize support conversations and calls. These providers process the content only to return the result to us and do not use it to train their models.
• Analytics: Google Analytics and Vercel Analytics.

Legal reasons

We may disclose information if required by law, to respond to valid legal requests, to protect our rights or the safety of others, or as part of a merger or acquisition (in which case this policy will continue to apply to your information).

Cookies

We use cookies that are necessary for our website and portal to work (for example, to keep you signed in) and analytics cookies to understand how our site is used. You can block or delete cookies in your browser settings; some parts of the portal may not work without them.

Data retention

We keep personal information for as long as we need it to provide our services and support, and as required for legal, tax and accounting purposes. Support conversations are kept while you are a client and for a reasonable period afterwards. You can ask us to delete your information at any time, subject to those obligations.

Security

We protect your information with encryption in transit, access controls, two-step verification for our team and private storage for files. No system is completely secure, but we work to keep your information safe and will notify you if a breach affects you as required by law.

Your rights

You can ask us to access, correct or delete your personal information, or to stop using it for a specific purpose. Depending on where you live (for example, in Nevada or California), you may have additional rights under state law. To make a request, email contact@xlynx.com. We will not discriminate against you for exercising your rights.

Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with its date, and notify clients of significant changes.

Contact us

XLynXAi LLC, Las Vegas, Nevada, USA. Email: contact@xlynx.com. Support: support@xlynx.com or text +1 (855) 570-2111.